Common issues after changing your password on Windows (BYOD)

Here are some of the common issues, and their resolutions, when you change your school password

Unable to connect to the Wi-Fi (BYOD)
Unable to print (BYOD)

Unable to connect to the Wi-Fi

When you change your password, your laptop still tries to connect the wireless network using your old password. This works for a short time, but you will eventually be disconnected (usually within 24 hours)

Please follow these steps to forget and re-join the wireless network with your new password.

Click the wireless icon in your task bar and click on the arrow next to the Wi-Fi section
Find 'smlc' on the list and right click and click Forget
Left click on 'smlc' again and click Connect
Put your school username and new password in
If this warning pops up, click 'Connect'
You should now be connected to the SMLC wireless network with your new password.

Unable to print (BYOD)

Important: Make sure your Windows device is connected to the 'smlc' network.

Open your default browser and in the web address bar, type in http://papercut.com/products/ng/mobility-print/download/client/windows/
An automatic window should come up asking if you want to save this file.
If this window is not shown, just click the link saying ‘click here’ and then select the option to download.
Run the downloaded file and follow the prompts.
Accept the License Agreement and click Next.
Select the printers you want from the list and then click Next.
Enter your school username and new password, then click Next.
Click Finish.